Privacy Policy & Terms and Conditions

  We need this information from you to be able to fulfil our part of the contract with you, the customer.

  This information allows you to be able to place an order, be notified with confirmation and dispatch emails, receive tracking information, be informed when a return is received and once a refund has been processed.

Your information will allow us to detect and prevent fraud against you or the company.

  The essential data we require from you to be able to shop from the website is: Full name, email address, contact number, billing address and shipping address.

  Payment information is essential to place an order or issue a refund.

  Optional data which you can give to us through your As Rose Rich account is your date of birth. This information is optional and is used to give our customers a promotional offer or gift for your birthday. The customer has to be opted-in to our newsletters to receive this.

  When you use our website we receive information about the device you're using and your IP address.

  We use this to be able to suggest the correct store you should be shopping from determined by your location.

This data allows us to analyse the effectiveness of the website and to make sure any faults on the site are easily detected, to give you the best shopping experience we can.

We need this information to fulfil our part of the contract with the you, to take payment or process refunds. Without providing this information you would be unable to place an order on the website – unless a gift card was being used.

  This also helps with fraud detection and prevention against you or the company.

Your payment information is not stored by us.

We will contact you using the email address or telephone number provided by you or by our live chat or social media platform if you have contacted us by this, to be able to provide informed and relevant customer service.

This is kept for as long as you have an account with us. The information will enable us to provide inform educated customer care pertaining to past orders.

Your data is shared with essential third-parties to ensure we can fulfil our part of the contract with you.

Fulfilment, dispatch and address validation services receive some information pertaining to your order, the order number and order contents and shipping address to be able to dispatch the correct order to you. 

  Professional service providers who help us with marketing, adverting and website hosts who help us run our business.

  Law enforcement or fraud prevention agencies may have access to your data should the necessary circumstance occur.

We will only send you information by email if you have explicitly opted-in to receive this information.

  The information you will receive will consist of news, latest arrivals or promotional offers and sales. Your preferences for this can be managed through the preference centre. This can also be unsubscribed from at any point through your account, by contacting a member of our customer care team or by clicking the link at the bottom of any e-marketing email.

  We will keep your information for as long as you have an account with us or as long as we need to in order to be able to provide necessary and correct services to you.

  If required to or it is necessary by legal requirements to resolve disputes, enforce terms and conditions or prevent fraud we may keep hold of your data for longer as required. Even if you no longer hold an account with us or seek our services.

 Your rights in relation to your personal information are as follows:

 The right to be informed about how your personal information is being used.

  The right to request the personal information we hold about you.

 The right to request the correction of inaccurate personal information we hold about you

 The right to request the deletion of your data, or for us to stop processing it or collecting it, in some circumstances

 The right to stop email marketing, you can do this through your account, by contacting our customer care team or by clicking the unsubscribe link at the bottom of the email.

 The right to request that we transfer or port elements of your data either to you or another service provider.

 The right to complain to your data protection regulator.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

You are permitted a temporary access to asroserich.com and we (asroserich.com) reserve the right and at any time to withdraw your access to our site or services without any prior notice.

The intellectual property rights of all of the software, technology and content that has been made available to you via this Website remains the property of asroserich.com or its licensors and are protected by copyright laws and treaties around the world.

You are not permitted to reproduce, copy, rent, lease, distribute, sell, manipulate, alter, translate, reverse engineer, decompile, disassemble, create derived works of, in any format, any of the software, technology or content available via this site. You are however permitted to display, print and store any of the content from this site for your own personal use.

 Misuse of this website is absolutely prohibited and may result in you being blocked from accessing this site in the future, it may also result in any accounts you have with asroserich.com being permanently closed.

  Any attempt to alter, hack into, degrade performance of, reducing the experience for others including the use of viruses, trojans , worms, brute-force attacks, denial-of-service attacks, logic bombs or vulnerability scanning will result in asroserich.com reporting to the relevant law enforcement authorities and disclosing your identity to them.

 Our full privacy policy can be found at Privacy Policy, which explains fully how asroserich.com holds your privacy with the highest of respect to ensure your information stays private. By using this site you fully agree to the processing of your information in the way described in our privacy policy, which you can read in full here.

Although we aim to provide clean, well formatted and verified content the material (include and not limited to images, descriptions, comments and blog entries) are provided without any guarantees, conditions or warranties as to their accuracy.

asroserich.com and its licensors are shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

We endeavour to update our site constantly to make sure all prices, availability and descriptions of products are accurate and free of error. In the unlikely event that an item is out of stock or the price of a bought product was incorrect, we shall inform you before processing your order. If we receive no reply within 24 hours of notifying you, the involved product shall be removed from your order and associated monies refunded to you. All prices displayed are Inclusive of VAT.The cost of delivery is an additional charge and is displayed on the delivery stage of the checkout process.

Where available we use a deferred payment method to process your order. On placing your order a shadow (reserved balance) is added to your credit/debit card, after your order has been processed we will collect these fund from your card. In the case of products missing from your order, your order being declined for failing fraud screening or you contacting us to cancel your order, the shadow can be adjusted or fully removed depending on the new balance of your order.

  When using payment methods such as PayPal and google checkout, these services do not offer a deferred service and so your funds are collected instantly after your order has been confirmed by our website. In the event of a change to, or fully cancelling the order we will initiate a refund to the source payment medium.

If for any your not satisfied with any of the content on our site, the service you have received or anything involving asroserich.com then please get in touch with a customer service member, or fill out the contact form here.

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and asroserich.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director(s) of asroserich.com